Legal · Updated October 4, 2026

Terms of Service

These Terms of Service ("Terms") govern your use of Audora, operated by Metalmedia Group i Sverige AB, org. no. 559084-6662 ("Audora", "we", "us", or "our"). By accessing or using Audora's services, you agree to be bound by these Terms and all supplementary policies referenced herein.

Supplementary policies (forming part of these Terms):

1. Acceptance of Terms

By accessing and using Audora's services, you accept and agree to be bound by these Terms, including all supplementary policies listed above. If you do not agree to these terms, please do not use our platform.

Audora's YouTube features use the YouTube API Services. By using them, you agree to be bound by the YouTube Terms of Service.

2. Service Description

Audora provides music distribution to more than 140 streaming services and stores, release promotion and campaign planning, and content creation tools (some of which use AI to generate artwork and text) for independent artists and music creators.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach at hello@audora.music.

4. Content Ownership and Rights

You retain all rights to the content you create using our platform. However, you grant Audora a limited license to:

Distribute your music to selected streaming platforms
Display your content for promotional purposes within our platform
Process and store your content as necessary to provide our services

Material you bring in from elsewhere. Audora can copy cover artwork, photos, logos and release details from other services where your music is already published, but only after you confirm it. By confirming, you represent and warrant that you own that material or are authorised by its rights holders to use it on Audora, and you grant Audora the same licence over it as over content you upload. If you are not sure you hold those rights, do not confirm; you can upload your own material instead. You are responsible for any claim that arises from material you confirmed, and Audora will remove material on a valid rights-holder request.

5. AI-Generated Content

All AI-generated content (images, text, videos) created through our platform belongs to you. You are responsible for ensuring that your use of AI-generated content complies with applicable laws and does not infringe on third-party rights.

6. Distribution Services

Distribution to streaming platforms is available on paid subscription plans. Distribution is subject to approval by respective platforms and must meet industry-standard quality requirements. Full distribution terms are set out in the Distribution Terms.

7. Credits and Payments

Credits are used to generate AI content and are non-refundable except as specified in our Refund Policy. Credits you buy never expire. On paid plans, unused monthly credits do not expire and roll over up to three times your monthly allowance. On the free plan, monthly credits do not carry over: they are set to the plan's monthly allowance at each monthly reset, and any unused monthly credits from the previous month are not retained. Prices include VAT where it applies; your receipt shows the VAT charged. Subscription payments are processed securely through Stripe.

8. Prohibited Activities

You agree not to:

Upload content that infringes on copyrights or other intellectual property rights
Use our services for illegal purposes or to distribute harmful content
Attempt to circumvent any security measures or access restrictions
Engage in artificial or fraudulent streaming, or manipulate engagement metrics
Use automated systems to access our services without authorization

Full details are set out in the Acceptable Use & Anti-Fraud Policy.

In accordance with the EU Digital Services Act (DSA), users and third parties may report potentially illegal or infringing content via our Content Takedown Request form. Reports are reviewed and actioned in compliance with DSA Article 16 requirements.

9. Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent or abusive behavior. You may cancel your subscription at any time through your account settings.

You may also request permanent deletion of your account and associated personal data from Account Settings → Privacy & Data. Account deletion requests are subject to a 30-day cooling-off period, during which you may cancel the request. After the cooling-off period, your data will be permanently erased in accordance with our Privacy Policy.

10. Limitation of Liability

Audora is not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability is limited to the amount you paid for services in the past 12 months.

11. Data Processing Agreement

This section constitutes a Data Processing Agreement ("DPA") in accordance with Article 28 GDPR, forming part of these Terms between Audora and the user ("Artist").

11.1 Roles of the Parties

Audora acts as:

Data Controller for account data, payments, support, compliance, and platform operations
Data Processor solely with respect to personal data processed on behalf of the Artist for the purpose of digital music distribution to DSPs

The Artist acts as Data Controller for personal data relating to contributors, collaborators, or third parties included in distributed metadata.

11.2 Subject Matter & Duration

Processing of personal data necessary to distribute content and related metadata to DSPs, for the term of the applicable distribution license and any legally required retention periods.

11.3 Nature & Purpose of Processing

Transmission of metadata to DSPs
Rights management and identification
Reporting and royalty administration
Technical delivery and error handling

11.4 Categories of Data Subjects & Data

Data Subjects

Artists
Contributors
Featured performers
Rights holders

Personal Data

Names
Artist names
Pseudonyms
Contributor roles
Identifiers required by DSPs

11.5 Audora's Obligations

Audora shall:

Process personal data only on documented instructions from the Artist
Ensure confidentiality
Implement appropriate technical and organizational security measures
Not engage sub-processors without ensuring GDPR-compliant safeguards
Assist the Artist in fulfilling data subject rights where applicable

11.6 Sub-Processors

Audora may use sub-processors, including:

Digital distribution partners (e.g. The Orchard)
Cloud infrastructure and hosting (e.g. Supabase)
Payment providers (e.g. Stripe)
Email delivery (e.g. Resend)
AI content generation (e.g. OpenAI, Anthropic, Google Vertex AI, Replicate)
Analytics providers (Google Analytics 4, limited scope)

All sub-processors are bound by GDPR-compliant agreements. A complete and current list is maintained on our Sub-Processor Registry.

11.7 International Transfers

Some of Audora's sub-processors are based in the United States, so personal data may be transferred outside the EU/EEA. Each such transfer rests on an adequacy decision of the European Commission (such as the EU–U.S. Data Privacy Framework, where the recipient is certified) or on the Commission's Standard Contractual Clauses. Where each sub-processor is located is listed on our Sub-Processor Registry; see also the Privacy Policy, section 5.

11.8 Security Measures

Access controls
Encryption in transit
Secure hosting environments
Incident response procedures

11.9 Data Breach Notification

Audora shall notify the Artist without undue delay upon becoming aware of a personal data breach affecting processed data.

11.10 Deletion or Return of Data

Upon termination of processing, personal data shall be deleted or anonymized unless retention is required by law.

12. Governing Law

These Terms, including the Data Processing Agreement, are governed by Swedish law and subject to the jurisdiction of Swedish courts.

13. Changes to Terms

We may update these Terms from time to time. We will notify users of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated terms.

14. Photo & Image Credits

Certain stock photographs displayed on this website are sourced from Unsplash under the Unsplash License, which permits free commercial use without requiring attribution. We credit the photographers we have been able to identify:

Additional stock photographs on this site are by Unsplash contributors whose profiles we were unable to verify at the time of publication. If you are one of these photographers and would like to be credited, please contact us at hello@audora.music.

All other visual assets, icons, and illustrations on this platform are either original works owned by Audora or provided under open-source licenses (Google Fonts, Material Symbols).

15. Contact Information

For questions about these Terms, please contact us at hello@audora.music or through the support system in your dashboard.