Legal · Updated September 25, 2026

Refund Policy

This policy supplements the Terms of Service.

1. Subscription Refunds

If Audora isn't right for you, tell us within 7 days of starting a paid plan and we'll refund that first payment in full. Your plan ends when the refund is made, and the credits it included are removed. After 7 days, plans are not refundable, but you can cancel at any time to stop future payments.

2. Credit Purchases

Credit purchases are generally non-refundable once completed. However, we may provide refunds in exceptional circumstances, such as:

• Technical errors that prevent you from using purchased credits
• Accidental duplicate purchases
• Service outages that significantly impact your ability to use credits

When a credit purchase is refunded, the credits from it that you have not used are removed from your account.

3. Unused Credits

Credits you buy never expire, and stay yours if you change or cancel your plan. Your plan's monthly credits roll over on a paid plan, up to three times your monthly allowance; on the Free plan they reset each month. A renewal that would take your plan credits past that cap adds only what fits.

4. Distribution Services

Once your music has been submitted for distribution to streaming platforms, distribution fees are non-refundable, as the process involves third-party platform costs and administrative work. If distribution fails due to technical issues on our end, appropriate remedies will be provided.

5. AI-Generated Content

Credits used for AI content generation (images, text, videos) are non-refundable once the generation process is complete. This includes content that you may not be satisfied with, as AI generation involves computational costs. We encourage using preview features and iterating on prompts to achieve desired results.

6. Requesting a Refund

To request a refund, please:

• Contact us through the support system in your dashboard
• Provide your account email and transaction details
• Explain the reason for your refund request

Refund requests are typically processed within 5-10 business days after approval.

7. Subscription Cancellation

You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No partial refunds are provided for unused time within a billing period (except during the 7-day satisfaction guarantee period).

If you move to a bigger plan, the difference for the rest of the month is charged straight away and the bigger plan starts at once. If you move to a smaller plan, you keep your current plan until the end of the month you have paid for, and the smaller plan starts from your next payment. Nothing is refunded for the rest of a month.

8. Chargebacks

If you initiate a chargeback through your payment provider instead of contacting us directly, your account may be suspended pending resolution. We encourage you to contact our support team first to resolve any billing disputes.

9. Service Disruptions

In the event of significant service disruptions that prevent you from using paid features, we may provide credit extensions or partial refunds at our discretion.

10. Account Termination

If your account is terminated due to violation of our Terms of Service, all payments are forfeited and no refunds will be provided.

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be communicated to users and will apply to purchases made after the effective date of the change.

12. Contact Information

For refund requests or questions about this policy, please contact us at hello@audora.music or through the support system in your dashboard.